Mac Support in New Jersey & Philadelphia – Assistance You Need, Whenever You Need It

If you use Macs, Shock I.T. Support is here for you. We’re experienced with all makes, models, and operating systems to provide the assistance you need, whenever you need it. From simple tech services to partnering with you for protection, training, and transitions, Shock I.T. Support is ready to be your partner in small business Mac support.

Mac products, both computers and mobile devices, are popular choices for companies of all kinds. Easy to use and great for creative software, Apple devices made up 20% of the mobile smartphone market, 7% of the personal computer market, and 50% of the smartwatch market in 2019.

Apple devices are assumed to be rather low maintenance, but problems can and do arise with MacBooks, iPhones, iPads, and Apple Watches. If your business relies on Mac products, the right support can be essential. The Apple gurus at Shock I.T. Support can be your partner in tech support services, providing the guidance and technical solutions required to keep all of your devices up and running.

Mac Support Services for Small Businesses

Our small business Mac support services are designed to cover every facet of Apple product use, taking the pressure of providing in-house I.T. resources off of your shoulders. From a single Mac support service to a comprehensive approach to support, we’re prepared to customize a plan to guarantee peak functionality to meet your every need.

We can help you with:

Desktop and Laptop Support

If you use Mac laptops or desktops in your business, we’re here to help. Our Apple experts can help you troubleshoot common problems involving both hardware and software to avoid costly business interruptions. We can work on site or remotely, addressing I.T. services quickly and efficiently. With a dedicated helpline set up solely for your business, we can get to know you, your business setup, and your priorities in order to provide a customized approach to tech support for your MacBooks and iMacs.

Mobile Device Support

iPhones are among the most popular Apple products on the market for both business and personal use. With features that sync seamlessly with Mac computers, many businesses that utilize Macs prefer their employees choose iPhones where possible.

If you offer iPhones as corporate phones for employees or accommodate them as part of a bring your own device (BYOD) program, we can provide comprehensive support. In addition to basic tech services, we are prepared to assist with everything from device support to setting up BYOD permissions.

Software Installation and Upgrades

We know that not every business operates the same, and we want to ensure your software choices reflect the services you need to keep moving forward. When you’re ready to upgrade operating systems or want to install new software, we can make sure deployment is smooth and easy.

Working on site or remotely, we can coordinate with all of your employees in all locations to ensure upgrades don’t disrupt normal services or stand in the way of meeting deadlines. If you need help choosing software programs to meet business needs or need assistance with upgrade timing, we can work with you to find the ideal solutions.

Windows to Mac Transition

Switching operating systems can be a big undertaking but sometimes, making changes is necessary. We know that transitioning from a Windows environment to solely using Macs can be a challenge, and we’re prepared to help you overcome any hurdles that may arise as a part of your switch. From syncing accounts to downloading data and setting up software, we can make sure the transition process goes off without a hitch.

Training and Refresher Training

Not everyone is adept at all things Mac, and that’s okay. Instead of leaving your team to figure things out for themselves, we can organize training sessions that will help your employees navigate the ins and outs of using a Mac computer or iPhone as well as making the most of the software you have in use.

Have new services or want to ensure employees are up to date with upgraded operating systems or software solutions? We can also offer refresher training sessions to make sure your team is always prepared.

Antivirus and Malware Protection

Macs are notorious for being more challenging to target with viruses or malware than the competition, but that doesn’t mean they’re impervious. With the potential costly consequences that can affect small businesses that don’t take proper precautions, it’s more important than ever to keep machines and networks protected. We’re pros at virus protection best practices and we can help you find the right malware safety services for your company’s Macs.